INFORMATION

Please read the terms & conditions below before making your booking.

  • Email:

    Contact@smxbeauty.com

    Location: Bury New Road, Manchester
    Hours: 09:00 - 18:00

    Please note: A confirmation email will be sent 24 hours after you make your booking. All appointments require a retainer, which is non-refundable. Only enquiries that are not answerable on this scheduling page are to be referred to contact@smxbeauty.com

    Mailbox monitoring hours are 09:00 - 18:00 Monday to Friday. Please expect a response within that time frame.

  • Payment Methods

    We currently accept payment via bank transfer or cash. Please note your booking or order is not confirmed until payment has been received.

    Confirmation Process

    Once you submit your booking or order form, you will receive a confirmation email within 24 hours. This will include details of your service or order, your invoice, and your payment due date. Please check all details carefully and contact us immediately if any corrections are needed.

    Bridal Bookings

    For bridal appointments, please refer to the Bridal Page and Booking Form for all specific requirements and guidelines.

    • A £20 deposit is required to secure all appointments. The remaining balance must be paid on the day of your service.

    • For group bookings, deposits are £20 per person.

    • Deposits are non-refundable in the event of cancellation.

    • Requests must be made via email or Instagram DM at least 48 hours before your appointment in order to transfer your deposit.

    • Reschedules are limited to one per month and cannot be carried forward into the following month.

    • Any additional services or add-ons at the new appointment may incur extra fees.

  • Cancellations made 24 hours or less before your appointment will mean the loss of your deposit, non-transferrable to another date. Please notify us as soon as you can if you cannot make your appointment.

    • Failure to comply with these terms may result in being placed on a client blacklist.

    Late Policy

    • Clients arriving more than 15 minutes late will incur a £10 late fee. 20 minutes or more lateness will be classed as a cancelled appointment

BEFORE YOUR APPOINTMENT

  • Please arrive with a clean, makeup-free face, freshly cleansed and lightly moisturised. Avoid heavy oils or greasy creams, as they can affect product application and longevity. If you have sensitive skin or allergies, inform SMX Beauty in advance.

    All professional products are included in your service. However, if you have a preferred foundation or powder, you’re welcome to bring it along.

    Good hygiene is essential — services may be refused if this standard is not met. Please also ensure you are free from active colds.

  • Hair Submission

    • Hair must be provided at least 7 days before your appointment

    • A £20 late fee applies if hair is received after this timeframe

    • Ready-made wigs or closures may be submitted the day before or on the day of the appointment, but will incur a £40 premium fee

    Bundle Advice

    • For lengths 24 inches and above, a minimum of 4 bundles is recommended for the best results

    • Please ensure all bundles and wigs are washed prior to your appointment using a clarifying shampoo. This helps to remove any factory-applied chemicals or odors, ensuring the hair is clean and ready for installation.

    Hygiene Standards

    • Natural hair must be washed and blow-dried before the appointment

    • If this requirement is not met, SMX reserves the right to refuse to continue with the service

  • What to Buy

    • Raw or Virgin bundles only

    • HD lace or Swiss lace (thin, soft, flexible, and stretchy)

    What Not to Buy

    • Transparent lace

    • Thick, rigid lace that won’t melt properly

    • Frontals with thick, blunt, or unplucked hairlines (must be pre-plucked with a gradient effect)

    Lace Colour

    • Frontals that are too dark, greyish, or khaki-toned cannot be accepted

  • Customised Closures

    • Head circumference 20–21 inches (Small head size): use 5x5 or 6x6 lace closures (do not use 7x7)

    • Low hairline or excessive baby hairs: 6x6 closure recommended

    • 7x7 closures only accepted for head sizes above 21.5 inches

    Glueless Customised Closures

    • Only HD or Swiss lace accepted

    Pre-Made Wigs

    • Please ensure the unit has been tried on and fits securely

    Frontals & Customised Closures

    • Accepted: HD, Swiss, or French lace (thin/soft only)

    • Density must be 120% – 150%

    • Glueless lace frontal services are not offered

    Hairline Guidelines

    • 13x4 lace not suitable for low hairlines

    • For small foreheads, heavy baby hairs, or thick sideburns: use a 13x6 lace frontal

  • Bobs, Blunt Cuts & Asymmetrical Styles

    • Closures should be slightly longer than bundles for a sharp finish

    • Select “Blunt Cut Bob” or “Asymmetrical Cut” add-on when booking

    • Two bundles required only

    Bouncy Curls & Flowing Layered Styles

    • Must use high-quality raw or virgin hair (low-grade hair will not achieve this look)

    • Recommended: 4 bundles of raw/virgin hair

    • Pre-made units should have a density of 200% – 300% for a full layered effect

CHARGES

  • Need a same-day slot or last-minute glam? SMX offers an emergency booking option for those unexpected moments when you need to look your best, fast. This fee allows for appointments outside of standard availability while maintaining the full SMX luxury experience.

    Hair Appointments:

    Emergency fees vary depending on service, please read options below.

    2-7 days before needed date

    Fee: £20

    Same day customisation

    Fee: £40

    If your hair appointment doe not require lace, wig preparation I.e. leave out sew ins or ponytails.

    Fee: £15.

    Makeup Bookings (non-bridal):

    Cost: £15

    • Emergency appointments must be requested within 48 hours of your desired slot

    • Same-day bookings are welcome but depend on availability and confirmation

    • This fee is non-refundable once confirmed

      Because flawless glam waits for no one—secure your emergency slot with SMX.

  • Out-of-Hours Booking Fee

    £15.00

    Need glam outside of regular working hours? Whether it’s an early morning ceremony or a late-night event, SMX offers an out-of-hours option to ensure you’re looking flawless—whenever you need it. This fee allows you to secure your appointment outside of standard service times for ultimate flexibility and convenience.

    • Appointment scheduling before 9 AM or after 6 PM

    • This fee is non-refundable once the appointment is confirmed

    • Applies to both hair and makeup bookings, including trials and installs

    Because luxury beauty shouldn’t be limited by the clock—book on your time with SMX.

  • From £20.00

    Want beauty at your doorstep? This is the service for you — convenience, luxury, and glam delivered wherever you are. Travel is available for all services. Fees vary based on location—contact us with your address for a quote. Group bookings are encouraged as the fee can be shared.

    Available for all services including hair, makeup, and bridal

    Note:

    • Travel fees start from £20 for locations within 5 miles of SMX Quarters ( Manchester, City centre)

    • For a travel quote, please the full address when booking

    • Final travel cost depends on distance, time, and parking availability

FAQ’S

  • Just yourself!
    Everything you need for your makeup appointment will be provided. However, you’re welcome to bring your own foundation, powder, or lashes if you prefer to use them.

  • To remove a wig install:

    1. Apply warm water to the lace

    2. Follow this by saturating the glued areas with conditioner.

    3. Wait 5 minutes, then gently try to remove the unit.

    If it does not lift easily, add more conditioner and wait another 5 minutes.

    The unit should come off without force. To remove the wig cap underneath or any excess glue, repeat the conditioner steps until the residue is gone.

  • Your install can last up to 2–3 weeks with proper care. To maintain longevity:

    • Lightly tie the lace area with a melt band, bonnet, or silk scarf to keep it secure while sleeping.

    • In hot weather, avoid using a melt band as it can trap heat and sweat, which may cause the lace to lift.

    • Do not apply oils or heavy products to the lace (including spritz, wax, gels, mousse, or makeup), as this can cause buildup and shorten the life of your install.

    • If the edges of your lace begin to lift, use a small amount of spritz applied with your fingertip or a small brush for a seamless finish.

  • Here at SMX, we work with our exclusive vendor to bring you premium virgin hair. Silky, soft, and tangle-free, this hair is perfect for wearing in its natural state or for custom colouring to achieve your desired look.

  • No Guests are permitted to any appointments